Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their needs are met with professionalism and efficiency.
• Develop and maintain long-term relationships with clients, understanding their goals and challenges.
• Coordinate with internal teams (sales, marketing, product, support) to deliver tailored solutions and services.
• Monitor client satisfaction through regular check-ins, surveys, and feedback loops.
• Resolve client issues and complaints promptly, escalating when necessary.
• Identify upselling and cross-selling opportunities to maximize client value.
• Prepare and deliver regular reports on client status, feedback, and performance metrics.
• Stay informed about industry trends and competitor activities to provide strategic insights.

Qualification

• Bachelor’s degree in business administration, Marketing, Communications, or a related field.
• Experience in real estate 1:3
• Proven experience in client relationship management, account management, or customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment